Delivery and Postage
Effective August 8, 2026 · NextPath Ventures LLC
Every FamilyLetter gift includes printing and postage. There is no delivery charge to add at checkout and no shipping option to choose. This page explains what happens between your approval and the postcard reaching the mailbox.
What delivery costs
Nothing. Printing and first class postage are included in the price of every gift, for every postcard of the term. We do not add a delivery charge, a handling fee or a surcharge at any point.
How long it takes
A postcard is submitted for printing after you approve it. Production takes one to two business days, and the card then travels by USPS First-Class Mail, which usually moves in two to five business days.
That makes about a week from approval to mailbox in normal conditions. We do not control postal timing and cannot guarantee a delivery date, and mail typically slows in December.
Where we deliver
We mail to addresses in the United States, including PO boxes and residential care addresses. If you need a postcard sent outside the United States, contact us before you buy so we can tell you whether we can reach that address.
Addresses and undeliverable mail
Postcards go to the recipient address held on your account, so keeping it current is the one thing we need from you. You can change it at any time, and the change applies to the next card you approve.
If a card is returned as undeliverable or never arrives, tell us and we will reprint and remail it at no charge. See the refund and cancellation policy for how that works.