Terms of Service

Who can use FamilyLetter

You must be at least 18 and able to enter a binding contract to buy postcards or join the Postcard Club. You are responsible for activity under your account and for keeping your login secure. The information you give us must be accurate, particularly any mailing address used for fulfillment.

What the service does

FamilyLetter lets you design a 4×6 photo postcard in your browser from your own photos and message, preview it, pay for it, and have us print it and mail it to the addresses you give us. Postcard Club members can also save addresses and order postcards at the member price.

We print what you design and mail it to the address you enter. We do not submit a postcard for printing before it is paid for, and we do not intentionally submit an empty postcard.

Children

FamilyLetter is for adults. If you put a child's photograph or words on a postcard, you confirm that you are the child's parent or guardian, or that you have their parent or guardian's permission.

A parent or guardian can ask us at any time to show what we hold about their child, correct it, delete it, or stop us collecting anything further. Tell us and we will act on it.

Your content

The photos and messages you submit remain yours. You grant us a limited, non-exclusive licence to store, process, display and, when fulfillment is enabled, print and mail them as needed to provide the service. The licence ends when the content is deleted from our active systems, except where retention is reasonably necessary for legal, security, backup or dispute purposes.

We will not use your content to advertise the service, will not make it public, and will not use it to train machine-learning models. The handwritten look on a postcard comes from preset typefaces — we do not capture or reproduce anyone's actual handwriting.

You are responsible for having the right to submit what you submit, including photographs taken by someone else and images of people who have not consented to appear. We may refuse or remove content that is unlawful or infringing, and may decline to print a postcard on that basis.

Payment and price changes

Payments are processed by Stripe. A postcard order is charged once, at checkout, at the price shown before you pay. Postcard Club membership is billed as described in the Postcard Club section.

We may change prices for future orders and billing periods. We will tell Postcard Club members before a change to their membership price takes effect, and they can cancel if they do not accept it.

Postcard guarantee

If you are not happy with a postcard you bought from us, tell us within 30 days of its delivery and we will reprint and remail it or refund what you paid for it, your choice. You do not need to send anything back. Our Refund and Cancellation Policy explains how to ask.

This guarantee covers postcards, including those a Postcard Club member orders. It does not cover the Postcard Club membership fee, which is refunded only as the Postcard Club section below says.

Postcard Club membership

The Postcard Club is a membership billed monthly or yearly. While it is active, every postcard you order from us costs $1.49, with printing, postage and shipping included, no minimum order, to any address in the United States, and you can save mailing addresses to your account for later orders.

You choose a plan when you join: $10 a month, or $48 a year. The yearly plan costs 60% less than twelve months of the monthly plan. Both are offered on our Postcard Club page and right after a postcard purchase. You can also join on the yearly plan while ordering postcards; the first year's fee and those postcards at the member price are charged together.

Members who joined before October 7, 2026 at $49.99 a year keep that price for as long as their membership continues; it renews at $49.99 every year until they cancel. Members who joined then at $120 a year renew at $120 a year. If a membership ends and you join again later, the plans offered at that time apply.

Your membership renews automatically at the end of each billing period, monthly or yearly according to your plan, at the same price, charged to the card on file, until you cancel. We show the price, how often it renews and that you can cancel at any time next to the button you use to join, and we email a reminder before each yearly renewal.

When you buy postcards, we may keep the card you use (or your Stripe Link account, if you pay with Link) on file with Stripe, and we tell you next to the pay button when we do, so that you can join the Postcard Club in one tap and, if you join, for renewals and member orders. We charge it only when you choose to join the Club or place an order, and, once you have joined, for each renewal.

When you join (on our Postcard Club page, from the offer after a postcard purchase, or while ordering postcards), you authorize us to charge the card you pay with (on the offer, the card you just used) for the membership and for each renewal on your plan. When a member orders postcards with one tap, they authorize a charge to the saved card for that order. Payments are processed by Stripe.

You can cancel at any time from your profile page, which opens Stripe's hosted billing portal. Cancelling stops the next renewal; your membership and member pricing continue until the end of the month or year you have paid for. If the portal is unavailable, contact support and we will process the cancellation.

The membership fee is non-refundable once a billing period (a month or a year) starts; cancel anytime to stop renewal. Nothing in this section limits a right you have under mandatory consumer law in the state where you live.

If a renewal payment fails, Stripe retries it and emails you so you can update your card. Member pricing continues while the payment is being retried, and the membership ends if the payment cannot be collected.

Printing and delivery

When print-and-mail fulfillment is enabled, an approved postcard may be submitted to our fulfillment provider. Once a postcard is accepted for production, it generally cannot be recalled, edited or cancelled.

Delivery is by postal mail. We do not control postal timing and cannot guarantee a delivery date. We are not responsible for postal delays or loss, or for mail that cannot be delivered because an address supplied to us was wrong or out of date.

Acceptable use

Do not use FamilyLetter to send unlawful, harassing, hateful, obscene or infringing material, to impersonate anyone, or to interfere with the service or its security. We may suspend or close an account that does, and may withhold a postcard that would breach this section.

Suspension and termination

You may contact us to request account closure. We may suspend or close an account that breaches these terms, that we reasonably believe is being used unlawfully, or where we are required to. Refunds, if any, are provided under the postcard guarantee above, as required by law, or as we otherwise agree.

Disclaimers

The service is provided on an as-is and as-available basis. To the fullest extent permitted by law we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted, timely, secure or error-free.

Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits or lost data, arising from the service.

Our total liability for all claims relating to the service in any twelve-month period is limited to the amount you paid us in the twelve months before the event giving rise to the claim.

Some states do not allow certain limitations, so parts of this section may not apply to you. Nothing here limits liability that cannot lawfully be limited.

Indemnification

You agree to indemnify and hold harmless FamilyLetter and its officers and staff from claims, damages, penalties and reasonable legal costs arising from your breach of these terms, or from content you submitted that you had no right to submit.

Dispute resolution, arbitration and class-action waiver

Please read this section carefully. It affects how disputes between us are resolved.

First, talk to us. Most problems are resolved quickly by contacting support, and both of us agree to try to resolve a dispute informally for 30 days before starting a formal proceeding.

If that does not resolve it, you and we agree that any dispute arising out of or relating to these terms or the service will be resolved by binding individual arbitration administered by a recognised arbitration provider under its consumer rules, rather than in court. The arbitrator decides the dispute, and judgment on the award may be entered in any court with jurisdiction.

You and we each waive the right to a jury trial and the right to participate in a class, collective, consolidated or representative action. The arbitrator may not consolidate claims or preside over any form of representative proceeding. If this waiver is held unenforceable as to a particular claim, that claim proceeds in court and the rest of this section still applies.

Either of us may bring an individual claim in small-claims court instead, if it qualifies. Nothing here prevents either party from seeking injunctive relief in court to protect intellectual property or to stop unauthorised use of the service.

You may opt out of arbitration. Send us written notice within 30 days of first accepting these terms saying you opt out, with your name and the email address on your account. Opting out has no effect on your subscription or any other part of this agreement, and we will not treat you differently for doing it.

Governing law

These terms are governed by the laws of Delaware, without regard to conflict-of-law rules. Where a dispute is not subject to arbitration, it will be brought in the courts of Delaware, and both parties consent to that jurisdiction. Nothing in this section deprives you of the protection of mandatory consumer laws in the state where you live.

Changes to these terms

We may update these terms and will change the effective date above. Where required by law, we will provide additional notice of a material change before it takes effect. If you do not accept an update, you may stop using the service and cancel an active subscription.

General, and how to contact us

If any provision of these terms is held unenforceable, the rest remains in force. Our not enforcing a term is not a waiver of it. You may not transfer this agreement without our consent; we may transfer it in connection with a sale of the business. These terms, with the privacy policy, are the entire agreement between us about the service.

Questions, notices and arbitration opt-outs go to support@familyletter.io, or to NextPath Ventures LLC at 347 Berry Street, Brooklyn, NY 11249.